First Principles Thinking for Business Process Redesign

01 · Welcome and Introduction
- 1.1 · Start with the reasoning
- 1.2 · Define the outcome and boundary
02 · The Pieces and the Evidence
- 2.1 · Decompose functions before drawing the future process
- 2.2 · Build an evidence ledger
03 · Constraints and Principles
- 3.1 · Separate obligations from inherited constraints
- 3.2 · Write principles that can guide a design
04 · Rebuilding the Process
- Chapter 4 · Rebuilding the Process
05 · Comparing and Testing Ideas
- 5.1 · Compare designs without hiding the tradeoffs
- 5.2 · Design a test that could prove the idea wrong
06 · Facilitation and Scope
- 6.1 · Facilitate rigorous challenge
- 6.2 · Keep the work within its decision boundary
07 · Business Process Cases
- 7.1 · Work through customer onboarding
- 7.2 · Transfer the method to a purchasing decision
08 · Capstone and Application
- 8.1 · Capstone service request redesign
- 8.2 · Assess learning and plan transfer
- 8.3 · Individual knowledge check
09 · Participant workbook and resources
- Resource · Participant worksheets W1 to W11
10 · Optional application coaching
- Coaching 1 · Session 1 Review the problem and its foundations
- Coaching 2 · Session 2 Challenge principles and alternatives
- Coaching 3 · Session 3 Review the test before action
- Coaching 4 · Session 4 Interpret evidence and decide the next step